If a different machine/network worked, test with another network and another user on the same machine (e.g.
If the user is still not able to log in, contact support. Replicate connection in a different environment (different machine and network).Read the Knowledge Base article on Ports And Protocols Used By Skype for Business/Lync Secure Chat And Conferencing for more information. Check that Skype for Business ports and protocols are open and supported in your network.If the asterisks appear beyond your Network, contact Support. You may need to reboot your router or modem or contact your ISP. If there are some asterisks (*) or the response time is > 200 ms, locate the hop where it happens. Read the Knowledge Base article on What Is A Trace Route (tracert)? How Do I Run One? for more information. You may find correct server addresses in HostPilot under Services > Skype for Business > Instructions > Server Name Run Trace Route to the Skype for Business server.You may find correct server addresses in HostPilot under Services > Skype for Business > Instructions > Server Name Verify the settings are correct: under Tools > Options > Personal > Advanced both internal and external servers are set up.We're having trouble connecting to the server. You may find correct server addresses in HostPilot under Services > Skype for Business > Instructions > Server Name.Ĭan't sign in to Skype for Business/Lync. Navigate to HostPilot® Control Panel > Services > Skype for Business > verify that the box next to the user’s name is checked. Verify the user has Skype for Business service enabled.Please verify your logon credentials and try againĬannot sign in because the server is temporary unavailable. We're having trouble connecting to the server Cannot sign in because the server is temporary unavailable.
While logging in to Skype for Business/Lync client user may face one of the following errors:
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